The University’s registration and advising systems have been causing frustration among students and faculty and preventing students from achieving their goals. The Deans of two of the University’s colleges initiated an investigation of the current registration and advising processes to identify possible opportunities and develop approaches to improve the student experience.
Through 21 in-depth interviews with stakeholders in the University community, as well as student surveys and feedback, our team amassed a wealth of information concerning registration and advising processes. We synthesized this information into a visual format, using it to identify major opportunities for design interventions.
The synthesis of our research led our team to develop a three phase strategy to improving the student experience. This involved redesigning registrar email templates, modifying forms for clarity, and consolidating the online system into a central registration tool with an easy-to-use interface.